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Customer Service is our top concern at Nova Cable. That's why we provide a variety of ways for you to find answers to your questions, make payments, or get the technical support you need. We're available to serve you by telephone or in person at our convenient location.

We take pride in offering high quality, uninterrupted cable programming. However, if you ever have a problem, we're happy to offer free service calls for all cable-related issues.


Your bill will arrive the 1ST of each month for the next month’s service,  as we bill one month in advance. Your bill will reflect a previous balance, charges for any service changes or other adjustments that may have been made to your account since your last month’s bill, any payments, plus your next month’s charges for cable service and your balance due.

Your payment is due in full by the due date noted on the bill. If we have not received your payment within 15 days of the due date, an administrative fee will be assessed. If your account becomes 45 days past due you will be subject to disconnection.

Please review your bill carefully each month. If you have any questions, please contact our Customer Service Representatives at our office M-F 8:30 to 5:00 at 1-800-333-6682


1.   Check or Money Order via mail

2.   Credit or debit card via phone, call 1-800- 333-6682

3.   Monthly Auto Pay - Click Here


Nova Cable Management Inc.
PO Box 793
Grand Haven, MI 49417


Office Information

Nova Cable Management, Inc.
PO Box 793
Grand Haven, MI 49417

(616) 847-0072
(800) 333-6682
(616) 847-9409 fax


Business Hours:

Monday – Friday 8:30 am – 5:00 pm  EST


Our offices are closed on the following Holidays:

Thanksgiving Day

Christmas Day

New Years Day

Memorial Day

4th of July

Labor Day



One of the advantages of cable television is the clear reception you can expect. If problems do arise, please check the troubleshooting guide below before calling our offices or a TV repair service.

  • Black or Blue Screen, No Sound or a Buzzing Sound

Check to make sure the TV, VCR have not been unplugged.

  • Snowy Picture

Check to see if the cable is connected to the TV, VCR; or check to make sure your TV is on channel 3 or 4 (whichever your VCR is designed for) If you have a Cable-ready Television, make sure the switch is set to "Cable" and not to "TV".

  • Channels are Mixed

Check to see if the TV channel is set to the proper channel for reception (ch. 3 or 4) or check the fine tuning adjustment.

  • Can’t receive Channels above 13

Reprogram your TV or VCR. Look to your owner’s manual for specific instructions or look to the menu option on your remote control for "auto programming" or "CATV programming"

  • Poor Picture Quality

Check horizontal and vertical hold; check brightness and contrast or check the connections.

Service Calls are free of charge for problems which are directly related to the cable system or equipment. Problems which are caused by the customer or customer’s equipment will be assessed a service fee.



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